Why is there a handwriting offset when using the 10.1-inch pen display series UG-1020, UG-1030, UG-1040, and UG-1070 copy screen?

A: The resolution of the 10.1-inch screen is fixed at 1280*800. If the resolution of the main display is higher than this resolution, it will be incompatible with the resolution of the digital screen and there will be deviations. The 10.1-inch screen is generally used for docking with business system development and setting up extended screen projection. How to set up the extended screen: Right-click on the desktop of the Windwos7 system computer and select [Resolution Settings] or [Display Settings], and select Extend this display in the multi-display drop-down box. How to set the shortcut key: Use the win+p combination key, and select Extend in the pop-up option menu. If you need to use a duplicate screen, it is recommended to select a digital screen with a higher resolution or lower the resolution of the main screen, or replace the high-resolution signing device.

The 10.1-inch digital display series UG-1020, UG-1030, UG-1040, UG-1070 screen cannot light up?

A: If the data cable is connected normally and the power supply is normal, you need to install the display driver. The driver can be downloaded from the official website, or you can download the latest driver from the displaylink official website, link: https://www.synaptics.com/products/displaylink-graphics/downloads/windows

How to connect the 10.1-inch digital display series UG-1020, UG-1030, UG-1040, UG-1070 to a computer?

A: The cable is a 2-in-1 USB data cable with two A-heads. Insert the cable into the USB port on the upper left of the signature device, and the other end is connected to the USB port of the computer. The shorter USB cable of the two-head cable is used for auxiliary power supply, it can be connected to the USB port of the computer or the power adapter for auxiliary power supply. If the signature device lights up normally, there is no need to use it.

Which browsers does the SDK support?

A: It supports most common browsers. Google kernel browsers use Websocket communication, IE kernel use OCX plugin or HTTP communication.

PS: IE11 and above supports Websocket communication.

In the screen mirror mode, the handwriting of the 10.1-inch signature display such as UG-1070 and UG-1020 occurs offset.

A: The resolution of the 10.1-inch screen is fixed at 1280*800. If the resolution of the computer display is higher than this resolution, it will be incompatible with the resolution of the signature display, resulting in deviation/offset. The 10.1-inch display is generally used for docking with business system development and is set to extended screen mode. 

How to set the extended screen mode

 ARight-click [Resolution Settings] or [Display Settings] on the Windows 7 computer desktop, and select [Extend the display] in the drop-down box.

Express operation for setting extended screen mode: Press the WIN+P key combination, then select [Extended Mode] in the pop-up menu.

If you need to use the mirror mode, it is recommended to select a signature display with a higher resolution or reduce the computer screen resolution.

How to connect the 10.1-inch signature display such as UG-1070 and UG-1020 to the computer?

A: The 10.1-inch signature displays are equipped with a dual USB-A to TypeC data cable. The Type C end is connected to the USB port on the upper left of the signature display, and the other end is connected to the USB port of the computer host. The shorter USB port of the dual-head cable is for auxiliary power supply, which can be connected to the computer USB port or power adapter for auxiliary power supply (If the signature display is displayed normally, it does not need to be connected).

The 10.1-inch signature display such as UG-1070 and UG-1020 cannot be lighted up.

A: Under the premise that the data cable is connected normally and the power supply is normal, a display driver needs to be installed separately. The display driver can be obtained from UGEE official website's Driver Download page, or you can download its latest driver from the DisplayLink official website under https://www.synaptics.com/products/displaylink-graphics/downloads/windows