Legal Operations

Scenario Requirements:

In the business workflows of public security, voter registration and legal affairs, there is a two way interaction between the workflow and the citizen.  The workflow requires the collection and confirmation of the personal information of the applicant, while the citizen requires a confirmation of the results of the workflow.  A traditional worklow could be as follows: the attendant initiates the workflow through internal computer systems, an ID card reader is used to caputre the patient´s information from their ID card, additional information specific to the workflow is entered manually, the associated document is then printed for signature, signed and returned to the workflow via a scanned image for archiving.

The entire process requires printing the signature and stamp of paper documents, copying the certificates, and finally manually archiving the signed paper documents and copies and storing them in a storage space that meets the environmental standards.

Solution Design:

Whether it is client server (C/S) architecture or browser server (B/S) architecture, biometric handwritten signatures can be introduced into existing document handling workflows through the integration of Ugee Signature´s software development kits (SDK´s).  Through direct USB connection to the workflow´s operating system, Ugee Signature´s hardware products can replace paper and scanning devices to provide a superior customer experience as well as superior workflow governance in the capturing of biometric handwritten signatures.  The existing workflow will send, or display, the corresponding documents in electronic format to the signature hardware device for the customer to review securely through the USB connection.  Upon review, the customer can initiate the opening of the signature window and sign.  The customer continues to control the signing process until the customer has confirmed the siganture, thus attaching the biometric handwritten signature to the associated document as a digital object.  The signature handwriting is inserted into the designated location of the electronic document in the form of an image and saved in the workflow. [please validate the following regarding the scanner technically see note in cell W42]If the high-speed scanner module is configured, the certificate can be photographed and scanned for archiving. In this way, the business handling process has achieved paperless and digitalization throughout the process.

Solution Advantages:

The traditional customer facing work-flow can be inefficient and labor-intensive with numerous in-direct costs associated with the handling and mantenance of paper documents.  Through the use of biometric signature capture, the existing workflow can be transformed into a paperless workflow which is more efficient with a high level of document governance resulting in an improved customer experience as well as reduced cost and risk to the business workflow.